FAQs

Can I place an order on call?

Yes, you can place your order by calling us at +92-317-75-75-759 and providing the required SKU and size / colour variant of the product you want to purchase.

Can I place an order online and pick it up from the store?

Unfortunately, we do not offer store pickups yet. We are actively working on bringing this facility to you as soon as possible.

How can I review my order after I have placed it?

After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder. Contact our customer service team at +92-317-75-75-759 to confirm the status of your order if you do not receive this email.

How long will it take to get my order?

We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours), but please note that normal delivery days within Pakistan range from 3 to 5 working days. Main cities typically receive orders within 3 working days, while remote areas may take up to 5 working days. Your patience is appreciated, especially during peak periods and bad weather conditions.

Can I cancel my order?

When orders are placed on our website they are processed and dispatched very quickly. All orders placed before 3 pm are usually dispatched on same day. Unfortunately once the order has been dispatched we are unable to amend or cancel this and it will be sent out to you. 

What can I do if I find an issue / discrepancy in my order upon receiving it?

We aim to get your order right every time. If you receive the wrong item or any other issue. You can contact our Customer Service team by sending an Email at orders@littlekiddy.com or calling +92-317-75-75-759 to address any issues.

What payment options do I have?

- Cash on Delivery – Local Orders Only
- Debit / Credit Cards (VISA, MASTER) – Local & International Orders
- Bank Transfer - Local & International Orders

Is Cash on Delivery (COD) available internationally?

Unfortunately, COD is only available in Pakistan.

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform.

What is the delivery time for a Little Kiddy order?

- Local order delivery can take between 3 - 5 working days.
- International delivery can take between 10 - 15 working days.